Frequently Asked Questions

What kind of payments do you accept?

We accept Visa, Mastercard, Discover, American Express, Cash and Checks.

Please make checks payable to: Wildside Graphix
A $30.00 Service Charge will be applied to all returned checks, and any other fees or charges as applicable by law. Wildside Graphix retains all rights to the sign/design work until purchase has been paid in full. Any discounts/sponsorship can/will be removed without prompt payment.

Our minimum Store Order is $35.00. If your signs' cost is below $35, the difference to $35 is charged as Minimum Order Fee.

100% Deposit Due at time of order on orders under $100.00.
Orders over $100.00 require 50% deposit with the Balance Due Upon Completion.

What are design fees?

If a file is sent to us in a format that is unsuitable for reproduction we will let you know. Vector "EPS" file types are the best for production.

Not all digital files are created equal. If the artwork is in any other form than a vector based format without any line manipulation needed, there will usually be a Design Time Fee involved. You will be notified at the time of artwork submission. All photos and artwork submitted may require an extra form be completed granting Wildside Graphix permission to use the submitted artwork or photo.

Scanning of a business card does not give us your logo, we spend time recreating your logo into a vector based format for production. This fee will only be charged the first time the logo has to be created.

What file format do you need for production?

Wildside Graphix uses the PC platform.

Files we accept are:
The best files to send in are (.eps)
Corel Draw X3 and below (.cdr)
Adobe Illustrator 10 and below (.ai)
JPEG, BMP, TIF, GIF are not advisable for production,
and can incur design fees.
Files created in Word, Excel, Publisher and other "free" programs are not production ready and will incur additional art fees

It is best to always convert fonts to lines or curves to ensure proper layout of typestyles. We cannot feasably have all fonts available.

For Digital Printing, some TIF and BMP files are ok, as long as the resolution is high enough quality for each application. Please contact us to learn the best way to capture your digital files for large format reproduction.

How do I take care of my vinyl graphics?

DO:

• Wash vinyl graphics with plain soap and water, or any car wash detergent

• Keep high pressure nozzles at least 2 feet from the edge of the graphics.  High pressure spray can cause the edge of graphics to peel.

• Test any cleaning solution on a small section of the vinyl graphic before using.

• Be careful when using a snow scraper on vinyl window lettering. 

DON'T:

• Don't let gasoline or other fuels drip or stay on your vinyl graphics for any length of time.  If a spill occurs, wipe off and rinse with water immediately.

• Don't apply paint or clear coat over the vinyl graphics

• Don't apply wax over graphics, especially if the wax contains any petroleum distillates.  Wax that has dried along the edge of a graphic can be removed by softening it with rubbing alcohol and using cotton swabs.

What warranties do you offer?

All of our products come with a satisfaction guarantee. If you are experiencing any product problems, let us know immediately to make sure you have the best looking signage possible.

Warranty information of all our products are available upon request.

Lifetime Guarantee on Gemini® Letters
This means that should a letter fade, break, or contain any defect, we will refinish or replace the defective product at no cost to you, as long as the letters are installed on their original location. Keep in mind that all exterior letters will require some maintenance to retain their original luster. All plastic and metal letters should be periodically cleaned with a good dish soap and water to remove any dirt or pollutants gathered from the environment. Should the face of a metal letter get scratched, the polyurethane coating can be revitalized using a good car wax.

If you have any questions that were not answered, Please call us at (785) 243-1032 or email us at info@wildsidegraphix.com